ATM Resources utilization

• Memory Utilization 
• CPU Utilization
• Hard disk Utilization
• Network Utilization

• Printer Information (Driver)
• Printer Status
• Card reader Information
• Card reader Status
• Other devices, information and status

• Overall Active ATM details
• Overall deactivate ATM details

ATM Uptime / Down Time

• Overall ATM Uptime (in hrs/mins)
• Overall ATM downtime details
• Downtime Cause, Possible Solution, Details of Case registered.

• Active Running Processes (System process, Customer Application)
• Active Running Processes (CPU Usage, Memory Usages)
• Active Running Windows Services (Can be Started / Stopped )

ATM Events Logs

• Detailed Operating System Event logs

ATM Network Information

• Network information (IP address, Subnet mask, Gateway, DNS)-Yes (No DNS)
• Network issues, Possible Solution, Link down (in hrs/mins), and Details of Case registered-No

ATM Location Transfer Details

• Details of Location Transfer. Current location, new location, Transfer Details, Need of relocation

ATM wise Patch Details

• Details of patches installed on terminal

• All details of Support are registered, Case assigned to User, Escalation, Problem Status

Dashboard
• Graphical Overview of ATM uptime / Downtime, Resource utilization Different alerts.
• Different transaction logs, describing transactions details on ATMs
• 24 hours-per-day, 7 days-per-week active automated network monitoring
• Real-time notification of all events that occur on the ATM network
• Problem resolution through remote administration or by dispatched technician
• Remote administration to manage and update ATM content
• Distribution of monthly usage reports and exception reports
• Tree menu