Enhanced customer service has become a critical service differentiator for companies vying for customers business.
AXIS Bill Payment Kiosk is designed to automate most routine transactions. These kiosks are designed to provide consistent service levels across the retail outlets resulting in:
- Increased customer satisfaction
- Reduced customer churn
- Extended corporate brand image
- Reduced wait times for handling product information
- Improved service levels across all out
Services Available:
1. Service Provisioning:
Activation of roaming facility, ISD facility, etc
2. Bill Enquiry and Payment:
Enquiries for outstanding bills and payment of utility, rental and mobile bills
3. Media Manager Feature:
Streaming of advertisements on screens and generation of location and time-based advertisements, programmable to individual kiosks
4. Content Download:
Download games, ring tones, screen savers and wallpapers
5. Video Help Desk:
In-built camera enables customer support at the call center using one to one video conferencing
6 .Customer Satisfaction Survey/ Product Promotions:
Interactive tools, survey forms and digital promotions to augment marketing efforts
7. Prepaid PIN Services:
Automated kiosks enable the purchase of prepaid and top-up vouchers for multi-vendor services at the same kiosk
Applications:
- Payments using Card, Cash or Cheques
- E-top up or prepaid recharge of cell phones
Benefits For Institutions And Customers:
Institutionst:
- Secured lockable safe to collect cheques / cash
- Direct savings in terms of manpower
- Reduced data entry and increased accuracy
- Significant reduction in teller enquiries
- Comprehensive MIS reports
- Conveys a tech savvy image of the institution
Customers:
- 24 x 7 customer self-service
- Increased customer satisfaction
- Personalized bill payment experience
- No frustrating queues or human interaction
- Printed acknowledgement receipt
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