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Kiosk Resources utilization
- Memory Utilization
- CPU Utilization
- Hard disk Utilization
- Network Utilization
Kiosk device information
- Printer Information (Driver)
- Printer Status
- Card reader Information
- Card reader Status
- Other devices, information and status
Kiosk Active / Deactivate
- Overall Active Kiosk details
- Overall deactivate Kiosk details
Kiosk Uptime / Down Time
- Overall Kiosk Uptime (in hrs/mins)
- Overall Kiosk downtime details
- Downtime Cause, Possible Solution, Details of Case registered.
Kiosk Active Processes / Services
- Active Running Processes (System process, Customer Application)
- Active Running Processes (CPU Usage, Memory Usages)
- Active Running Windows Services (Can be Started / Stopped )
Kiosk Events Logs
- Detailed Operating System Event logs
Kiosk Network Information
- Network information (IP address, Subnet mask, Gateway, DNS)-Yes (No DNS)
- Network issues, Possible Solution, Link down (in hrs/mins), and Details of Case registered-No
Kiosk Location Transfer Details
- Details of Location Transfer. Current location, new location, Transfer Details, Need of relocation
Kiosk wise Patch Details
- Details of patches installed on terminal
Daily case reports
- All details of Support are registered, Case assigned to User, Escalation, Problem Status
Dashboard
- Graphical Overview of Kiosk uptime / Downtime, Resource utilization Different alerts.
- Different transaction logs, describing transactions details on Kiosks
- 24 hours-per-day, 7 days-per-week active automated network monitoring
- Real-time notification of all events that occur on the kiosk network
- Problem resolution through remote administration or by dispatched technician
- Remote administration to manage and update kiosk content
- Distribution of monthly usage reports and exception reports
- Tree menu
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